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Privacy Policy

  • Privacy Policy for PacePro At PacePro, we are committed to protecting the privacy and security of our customers and site visitors. We understand the trust you place in our business when you provide us with personal information. Our Privacy Policy sets out our privacy promise to you. We do not share your data with third parties for them to market their products/services to you. If you have any questions about how we Protect Your Privacy, please contact us at [email protected]
  • Our Privacy Promise
    1. We will always keep your data safe and secure.
    2. We will not share your data with third parties for their own marketing purposes.
    3. We will provide you with ways to manage and review your marketing choices at any time.
  • Data Protection PacePro is devoted to protecting our customers' privacy and personal information. We collect, process and use your personal data only with your consent or if it is permitted by law. We will only store your data as long as it is necessary for the purpose for which it was collected or as required by law.
  • Personal Information We Collect We may collect the following information about you:
    1. Your name, age/date of birth, gender and other relevant demographic information
    2. Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address
    3. Purchases and orders made by you
    4. Your on-line browsing activities on PacePro website
    5. Your password(s)
    6. When you make a purchase or place an order with us, your payment card details
    7. Your communication and marketing preferences
    8. Your interests, preferences, feedback, competition and survey responses
    9. Your location
    10. Your correspondence and communications with PacePro
    11. Other publicly available personal data, including any which you have shared via a public platform (such as Instagram, YouTube, Twitter or public Facebook page)
  • This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.
  • How We Use Your Personal Data We use your personal data to:
    1. Provide goods and services to you
    2. Make a tailored website available to you
    3. Manage any registered account(s) that you hold with us
    4. Verify your identity
    5. For crime and fraud prevention, detection and related purposes
    6. With your agreement, to contact you electronically about promotional offers and products and services which we think may interest you
    7. For market research purposes - to better understand your needs
    8. To enable PacePro to manage customer service interactions with you
    9. Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
  • Marketing Promotions We may use your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest PacePro offers.
  • You have the right to opt out of receiving promotional communications at any time, by:
    1. Making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
    2. Contacting PacePro via the contact channels set out in this Policy.
  • We may analyze your browsing and purchasing activity, both online and in-store, and your responses to marketing communications. The results of this analysis, together with other demographic data, allow us to ensure that we contact you with information on products, services, events and offers that are tailored to your needs and preferences. To do so, we use software and other technology (automated processing).
  • Sharing Data with Third Parties We will never sell or rent our customer data to other organizations for marketing purposes. We may share your data with:
    1. Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
    2. To comply with our legal obligations;
    3. To exercise our legal rights (for example in court cases);
    4. For the prevention, detection, investigation of crime or prosecution of offenders; and
    5. For the protection of our employees and customers.
  • How Long Do We Keep Your Data? We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however, the longest we will normally hold any personal data is 6 years.
  • Contacting Us If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at [email protected] or by writing to us at PacePro, Privacy Officer.